Guest Experience Specialist - Front Desk (Weekend Shifts)

CSM Corporation; Marlborough (MA); On-site; USD 23,000 - 25,000; Full time

Job summary

CSM Corporation – Hilton Garden Inn Marlborough is seeking a Front Desk Agent to deliver outstanding guest service at the Marlborough, MA property. You will handle check-ins/outs, reservations, and guest requests while maintaining brand standards and ensuring a smooth guest experience.

The role requires 1+ year of guest service experience, excellent communication, and the ability to work 1st or 2nd shifts with weekend availability.

Qualifications

• 1+ years of guest service experience required, preferably in hospitality.
• Excellent verbal communication skills.
• Attention to detail with a customer-focused approach.

Responsibilities

• Anticipates and responds to guests in a friendly and positive manner.
• Provides the highest level of service.
• Processes check-ins and check-outs, verifies billing, creates reservations, and handles special requests.
• Assists guests with hotel information, local attractions, and hours of operation.
• Works as a team to meet guest needs and supports other departments when needed.
• Adheres to the guest service recovery program.
• Uses up-selling techniques to maximize room revenue.
• Monitors room availability and booking policies.
• Follows cash handling and cost-control procedures.

Skills

Guest service

Verbal communication

Attention to detail

Team player

Education

High school diploma or GED

Job description

CSM Corporation – Hilton Garden Inn Marlborough is seeking a Front Desk Agent to deliver outstanding guest service at the Marlborough, MA property. You will handle check-ins/outs, reservations, and guest requests while maintaining brand standards and ensuring a smooth guest experience.

The role requires 1+ year of guest service experience, excellent communication, and the ability to work 1st or 2nd shifts with weekend availability.