Guest Experience Specialist – Front Desk (San Diego)

Rambler Hotel; Chula Vista (CA); On-site; USD 23,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Seasonal incentive programs

Employee Assistance Program (EAP)

Job summary

Rambler Hotel in Chula Vista, CA is seeking a guest-focused front desk professional. You will greet guests, manage check-ins and reservations, and provide VIP-level recommendations for local San Diego attractions. Strong communication and a friendly phone presence are essential.

The role emphasizes evenings, flexible scheduling, and a fast-paced lobby environment where team support and positive energy drive an unforgettable guest experience.

Qualifications

• Hospitality professional with at least 1 year of hotel/front desk experience.
• Computer savvy with strong written and verbal communication.
• Willing to work evenings and maintain a flexible schedule.
• Availability: at least 2 days in the off season and 3 days in the busy season.

Responsibilities

• Greet and assist guests with check-ins, check-outs, and reservations using our hotel management system.
• Be the go-to expert for local San Diego & Chula Vista tips and recommendations.
• Provide personalized recommendations and VIP-level service.
• Coordinate guest requests to ensure a smooth, memorable stay.
• Handle phones with a friendly, fast, and helpful approach.

Skills

Guest service

Phone etiquette

Communication

Hospitality experience

Flexible schedule

Seasonal availability

Evening shifts

Tools

RoomMaster

Job description

Rambler Hotel in Chula Vista, CA is seeking a guest-focused front desk professional. You will greet guests, manage check-ins and reservations, and provide VIP-level recommendations for local San Diego attractions. Strong communication and a friendly phone presence are essential.

The role emphasizes evenings, flexible scheduling, and a fast-paced lobby environment where team support and positive energy drive an unforgettable guest experience.