Guest Experience Lead - Front Desk & Sales

LBA Hospitality; Winston-Salem (NC); On-site; USD 17,000 - 25,000; Full time

Job summary

LBA Hospitality is seeking a front desk professional in Winston-Salem, NC, to deliver exceptional guest service, register guests, and manage room assignments. You will promote hotel services and assist in maintaining privacy and guest satisfaction.

The role requires English proficiency, a high school diploma or equivalent, and familiarity with a property management system. It includes duties as Manager on Duty as needed and may involve shift-based responsibilities and upselling opportunities.

Qualifications

• Strong command of English both written and spoken.
• Experience in guest services or sales preferred.
• Ability to follow guidelines and procedures.
• Willingness to learn and adapt to hotel operations.

Responsibilities

• Greet and register guests, assign rooms, maintain guest privacy.
• Promote and sell hotel services and amenities.
• Encourage repeat business by taking future reservations and recommending similar brand products.
• Assist in coordination with management as Manager on Duty when needed.
• Ensure accurate handling of cash and balance at shift end.

Skills

English proficiency

Education

High school diploma or equivalent

Tools

PMS (Property Management System)

Job description

LBA Hospitality is seeking a front desk professional in Winston-Salem, NC, to deliver exceptional guest service, register guests, and manage room assignments. You will promote hotel services and assist in maintaining privacy and guest satisfaction.

The role requires English proficiency, a high school diploma or equivalent, and familiarity with a property management system. It includes duties as Manager on Duty as needed and may involve shift-based responsibilities and upselling opportunities.