Guest Services Specialist — Front Desk

Ultipro; Eden Prairie (MN); On-site; USD 20,000 - 29,000; Part time

Benefits offered by this job

Comprehensive benefits package

Job summary

CSM Corporation is seeking a part-time Front Office associate at our Minnesota location. The role emphasizes anticipating guest needs, delivering solutions, and ensuring satisfaction while upholding brand standards.

You will process check-ins/outs, verify billing, answer guest inquiries, and support other departments as needed to drive guest revenue and loyalty. Ideal candidates bring 1+ year guest service experience, strong verbal communication, and reliability.

Qualifications

• 1+ years guest service experience, preferably in hospitality.
• Excellent verbal communication skills are required.
• Attention to detail and a customer-focused approach.
• Reliable attendance and ability to work a flexible schedule.
• Able to lift/push/pull up to 25 pounds and move around the property.

Responsibilities

• Anticipate and respond to guests in a friendly, positive manner.
• Provide the highest level of service and handle check-ins/outs.
• Verify billing, create reservations, and process special requests.
• Knowledge of hotel facilities, local attractions, and hours of operation.
• Sell rooms and amenities to maximize revenue; follow cash handling procedures.
• Maintain cost controls and a clean, safe work area compliant with regulations.
• Attend required meetings and participate in team efforts across departments.

Skills

Guest service

Verbal communication

Attention to detail

Attendance

Mobility/physical fitness

Education

High school diploma or GED

Job description

CSM Corporation is seeking a part-time Front Office associate at our Minnesota location. The role emphasizes anticipating guest needs, delivering solutions, and ensuring satisfaction while upholding brand standards.

You will process check-ins/outs, verify billing, answer guest inquiries, and support other departments as needed to drive guest revenue and loyalty. Ideal candidates bring 1+ year guest service experience, strong verbal communication, and reliability.