Guest Experience Specialist - Front Desk & Reservations

Comfort Inn; Blythewood (SC); On-site; USD 26,000 - 36,000; Full time

Job summary

Comfort Inn in Blythewood, SC is seeking a friendly Hotel Front Desk Agent to welcome guests, manage reservations, and provide information on rooms, rates and amenities. This role focuses on delivering excellent customer service and ensuring guests have a pleasant stay.

The position involves handling check-in/out, answering questions, and coordinating with housekeeping to keep rooms ready for guests. A hospitality mindset and strong communication skills are essential.

Qualifications

• Customer service experience in the hotel industry.

Responsibilities

• Perform all check-in and check-out tasks.
• Manage online and phone reservations.
• Inform customers about payment methods and verify their credit card data.
• Register guests collecting necessary information.
• Welcome guests upon arrival and assign rooms.
• Provide information about our hotel, available rooms, rates, and amenities.
• Respond to clients' complaints in a timely and professional manner.
• Liaise with housekeeping and engineering to ensure rooms are ready and well furnished.
• Confirm group reservations and arrange services for VIPs and event attendees.
• Upsell additional facilities and services when appropriate.
• Maintain updated records of bookings and payments.

Job description

Comfort Inn in Blythewood, SC is seeking a friendly Hotel Front Desk Agent to welcome guests, manage reservations, and provide information on rooms, rates and amenities. This role focuses on delivering excellent customer service and ensuring guests have a pleasant stay.

The position involves handling check-in/out, answering questions, and coordinating with housekeeping to keep rooms ready for guests. A hospitality mindset and strong communication skills are essential.