Hotel Guest Experience Specialist

Home2 Suites Blythewood SC; Blythewood (SC); On-site; USD 28,000 - 36,000; Full time

Job summary

Home2 Suites Blythewood SC is seeking a Hotel Guest Service Representative (full time) to deliver courteous guest service, check in/out guests, and promote hotel amenities. You will balance cash, handle payments, and coordinate with departments to meet guest needs.

The role emphasizes reliability, punctuality, and strong communication with guests and team members, ensuring a positive guest experience in a busy hotel environment.

Qualifications

• 1+ years of experience in customer service at a branded hotel preferred.
• Must display professionalism and have honesty and trustworthiness.
• Excellent attendance and punctuality required.

Responsibilities

• Greet and register guests, assign rooms, and maintain guest privacy.
• Promote and sell hotel services and amenities.
• Encourage repeat business with future reservations and recommendations.
• Ensure accurate processing of payments and balance cash at shift end.
• Assist with guest issues with a hospitable attitude and professionalism.
• Coordinate with other departments to fulfill guest requests.

Skills

Guest service

Multi task

Communication

Professionalism

Attendance

Standing long hours

Education

High School diploma

Tools

PMS

Job description

Home2 Suites Blythewood SC is seeking a Hotel Guest Service Representative (full time) to deliver courteous guest service, check in/out guests, and promote hotel amenities. You will balance cash, handle payments, and coordinate with departments to meet guest needs.

The role emphasizes reliability, punctuality, and strong communication with guests and team members, ensuring a positive guest experience in a busy hotel environment.