Guest Experience Specialist — Front Desk Pro

Rippling, Inc.; Bozeman (MT); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Restaurant access

Indoor pool

24-hour convenience shop

Free shuttle

Job summary

You will coordinate with other departments, handle reservations, verify documents, and ensure a welcoming environment. Flexibility for evenings, weekends, and holidays is required.

Qualifications

• Experience in customer service or front desk preferred.
• Strong verbal and written English communication skills.
• Ability to learn new software quickly.
• Comfort with cash handling and basic math.

Responsibilities

• Welcome guests and handle check-in/check-out with accuracy and courtesy.
• Answer inquiries via in-person, phone, and digital channels.
• Manage reservations, modifications, and cancellations in the PMS.
• Coordinate with housekeeping and maintenance for guest requests.
• Resolve guest concerns professionally, escalating when needed.
• Verify identification and payment methods per hotel policy.
• Maintain a clean and welcoming front desk area.
• Monitor room status and arrivals/departures to optimize assignments.
• Follow cash handling procedures and balance cash drawers.

Skills

Customer service

Communication

English proficiency

Cash handling

Multi-tasking

Problem solving

Teamwork

Computer literacy

Education

High school diploma or equivalent

Tools

Hotel/property management system

Job description

You will coordinate with other departments, handle reservations, verify documents, and ensure a welcoming environment. Flexibility for evenings, weekends, and holidays is required.