Front Desk Guest Service Specialist - Flexible Schedule (Bozeman)

Stonebridge; Bozeman (MT); On-site; USD 28,000 - 29,000; Full time

Job summary

Stonebridge invites applicants for a Guest Service Agent position at GranTree Inn Bozeman, MT to ensure smooth check-in and check-out, maintain accurate guest records, and deliver outstanding service to every guest. This role supports front-office operations and handles inquiries, payments, and reservations.

This role supports front-office operations, handles payments and reservations, coordinates with housekeeping, and uses a property management system and basic office software.

Qualifications

• Previous hotel front desk or guest service experience preferred.
• Strong customer service and communication skills.
• Proficiency with property management systems and basic office software.
• Ability to handle cash transactions and perform basic bookkeeping tasks.
• Excellent problem-solving and organizational abilities.

Responsibilities

• Greet, register, and assign rooms to guests upon arrival.
• Verify guest credit and establish payment methods for accommodation.
• Keep accurate records of room availability and guest accounts using the PMS.
• Compute bills, collect payments, and make change for guests.
• Coordinate with housekeeping and maintenance for guest issues.
• Post charges for rooms, food, beverages, and services to ledgers.

Skills

Customer service

Communication

Cash handling

Organizational skills

Problem-solving

Independent work

Hospitality

Tools

Property management system

Word

Excel

Job description

Stonebridge invites applicants for a Guest Service Agent position at GranTree Inn Bozeman, MT to ensure smooth check-in and check-out, maintain accurate guest records, and deliver outstanding service to every guest. This role supports front-office operations and handles inquiries, payments, and reservations.

This role supports front-office operations, handles payments and reservations, coordinates with housekeeping, and uses a property management system and basic office software.