Guest Experience Specialist - Front Desk (Full/Part-Time)

Delaware North; Buffalo (NY); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or certification reimbursement

Weekly pay

Free shift meal

Free parking

30% discount at Jake's Café

Discounted room rates for employees, &

Marriott discounts

Training and internal mobility/growth

Opportunities to work at other locales

Job summary

Delaware North Parks and Resorts is hiring full-time or part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key.

The role involves greeting and registering guests, handling cash and credit card transactions, resolving guest issues, and balancing daily figures, with shifts including days, evenings, weekends, and holidays.

Qualifications

• Greet and register guests via a centralized registration system and coordinate with housekeeping.
• Manage cash and credit card transactions with accurate paperwork.
• Resolve guest issues promptly and deliver items to guests as needed.
• Post room and tax charges and balance daily figures.
• No high school diploma or GED required.

Responsibilities

• Greet and register guests via a centralized registration system.
• Manage cash and credit card transactions with accuracy.
• Resolve guest issues promptly and deliver items to guests as needed.
• Monitor daily figures, post room and tax charges on guest accounts.

Skills

Customer service experience

Front desk experience

Interpersonal communication

Multitasking

Professional demeanor

Job description

Delaware North Parks and Resorts is hiring full-time or part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key.

The role involves greeting and registering guests, handling cash and credit card transactions, resolving guest issues, and balancing daily figures, with shifts including days, evenings, weekends, and holidays.