Front Desk Clerk, The Westin Buffalo

Delaware North; Buffalo (NY); On-site; USD 24,000 - 25,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or certification reimbursement

Weekly pay

Free shift meal

Free parking

30% discount at Jake's Café

Discounted room rates for employees, &

Marriott discounts

Training and internal mobility/growth

Opportunities to work at other locales

Job summary

Delaware North Parks and Resorts is hiring full-time or part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key.

The role involves greeting and registering guests, handling cash and credit card transactions, resolving guest issues, and balancing daily figures, with shifts including days, evenings, weekends, and holidays.

Qualifications

• Greet and register guests via a centralized registration system and coordinate with housekeeping.
• Manage cash and credit card transactions with accurate paperwork.
• Resolve guest issues promptly and deliver items to guests as needed.
• Post room and tax charges and balance daily figures.
• No high school diploma or GED required.

Responsibilities

• Greet and register guests via a centralized registration system.
• Manage cash and credit card transactions with accuracy.
• Resolve guest issues promptly and deliver items to guests as needed.
• Monitor daily figures, post room and tax charges on guest accounts.

Skills

Customer service experience

Front desk experience

Interpersonal communication

Multitasking

Professional demeanor

Job description

The opportunity

Delaware North Parks and Resorts is hiring full-time or part-time Front Desk Clerks to join our team at The Westin Buffalo in Buffalo, New York. As a Front Desk Clerk, you must be friendly, outgoing, and customer-service focused when addressing guests, so making a great impression is key. If engaging with guests is your forte, your next career move has arrived.

Pay

$17.50 - $18.50 / hour

What We Offer

information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
• Available for full-time, year-round team members

What will you do?

• Greet and register guests via a centralized registration system and coordinate with housekeeping as needed
• Manage cash and credit card transactions while keeping accurate paperwork
• Resolve small guest issues immediately, delivering items to guests as needed
• Monitor and balance the daily figures, post room and tax charges on guest accounts

More About You

• Good interpersonal communication skills in person and by phone, and previous customer service experience are beneficial
• Ability to multitask and function professionally under pressure from guests and supervisors
• No high school diploma or GED required
• Previous customer service experience preferred
• Previous front desk experience preferred

Physical Requirements

• Ability to walk and stand for long periods of time, as well as bend and climb stairs throughout shifts

Shift details

• Days
• Evenings
• Holidays
• Weekends
• OT as needed

Who We Are

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.