Guest Service Attendant, The Westin Buffalo

Delaware North; Buffalo (NY); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

401(k) with company match

Paid vacation days and holidays

Paid parental bonding leave

Tuition or professional certification

Weekly pay

Free shift meal

Free parking

30% discount at Jake's Cafe

Discounted room rates for employees, F

Generous Marriott discounts

Training and development with internal

Job summary

Delaware North operates the Westin Buffalo in Buffalo, NY, seeking full-time and part-time Guest Service Attendants. Responsibilities include greeting guests, assisting with luggage, delivering items, handling in-room dining, and providing city information.

The position supports various hotel services, with flexible shifts and opportunities for growth within the company. This is a tipped role with base pay listed at $16.00 per hour, plus potential tips.

Qualifications

• Prior hotel experience is preferred.
• Must have excellent verbal communication skills, demonstrating proper manners and etiquette.
• Requires excellent people skills.
• Must be able to work independently as well as part of a team.
• A valid driver's license is required.

Responsibilities

• Greets and assists guests with luggage at check-in, check-out, and storage.
• Assists guests with city information and directions.
• Delivers items as requested by guests or manager on duty.
• Delivers all in-room dining (IRD) food and beverages.
• Delivers guest amenities to rooms.
• Transport guests as needed.
• All other tasks as needed.

Skills

Verbal communication

People skills

Teamwork

Driver's license

Job description

The opportunity

Delaware North Parks and Resorts is searching for full-time and part-time Guest Service Attendants to join our team at the Westin Buffalo in Buffalo, New York. As a Guest Service Attendant, you have the opportunity to work in a variety of areas, including tours, bell attendant, valet, room service, or transportation services. We will tailor the job to your interests and professional goals. This is a great opportunity to learn from award-winning leaders and grow your hospitality career!

Please note that this is a tipped position; the hourly minimum pay listed doesn’t include any potential tipped earnings.

Pay

$16.00 - $16.00 / hour

Information on our comprehensive benefits package can be found at https://careers.delawarenorth.com/whatweoffer.

What We Offer

• Health, dental, and vision insurance*
• 401 (k) with company match*
• Paid vacation days and holidays*
• Paid parental bonding leave*
• Tuition or professional certification reimbursement*
• Weekly pay
• Free shift meal
• Free parking
• 30% discount at Jake's Cafe
• Discounted room rates for employees, friends, and family
• Generous Marriott discounts
• Training and development with opportunities for internal mobility and growth, including the chance to work at our other locations nationwide
• Available for full-time, year-round team members

What will you do?

• Greets and assists guests with luggage at check-in, check-out, and storage.
• Assists guests with city information and directions.
• Delivers items as requested by guests or manager on duty.
• Delivers all in-room dining (IRD)food and beverage.
• Delivers guest amenities to rooms.
• Transport guests as needed.
• All other tasks as needed.

More About You

• Prior hotel experience is preferred.
• Must have excellent verbal communication skills, demonstrating proper manners and etiquette.
• Requires excellent people skills.
• Must be able to work independently as well as part of a team.
• A valid driver's license is required.

Physical Requirements

• Must be able to stand for long periods of time.
• Must have the physical stamina to lift moderate amounts of weight up to 50 pounds.

Shift details

• Days
• Evenings
• Holidays
• Weekends
• OT as needed

Who We Are

Delaware North operates the Westin Buffalo, situated within the company’s global headquarters building in Buffalo, New York. The luxury lifestyle hotel offers well-appointed guest rooms, a state-of-the-art fitness center, complimentary Wi-Fi, and two signature onsite restaurants, Patina 250 and Jake’s Café. Delaware North operates this top-rated, AAA Four Diamond hotel, dating back to 2019. Team members employed at the Westin Buffalo receive Marriott travel discounts world-wide.

Our business is all about people, and that includes you. At Delaware North, you’re not just part of a team — you’re part of a global legacy: a family-owned company with 100+ years of history behind it. Our operations span the world, offering you unique paths to growth and success.

Who says you can’t love where you work? With jobs in iconic sports arenas, stunning national parks, exciting casinos, and more, we pride ourselves on giving the world great times in great places. And whether you’re interested in restaurants, hotels, sports, gaming, operations, or retail, part-time or full-time, we’re invested in helping you achieve your career goals.

Together, we’re shaping the future of hospitality — come grow with us!

Delaware North, along with its subsidiaries, is an equal opportunity employer, showcasing job opportunities and considering applicants for all positions without regard to race, color, religion, sex, gender identity, national origin, age, disability, protected veteran status, sexual orientation, or any other legally protected status.