Guest Experience Specialist - Front Desk (Federal)

Navy Exchange Service Command; Northern (KY); Hybrid; USD 28.000 - 39.000; Vollzeit

Benefits dieser Stelle

Medical & Dental Insurance

Life Insurance

Short-Term Disability Insurance

Long-Term Disability Insurance

Paid Annual & Sick Leave

Matching 401K Plan

Pension Plan

Zusammenfassung

Navy Gateway Inn and Suites at Pearl Harbor seeks a dedicated front desk representative to warmly greet guests, handle reservations, process payments, and ensure a secure, welcoming stay. You will manage check-ins/outs, assist with guest requests, and coordinate with the Front Office team using the PMS and a multi-line phone system.

This full-time federal role offers comprehensive benefits including medical and dental insurance, life and disability coverage, paid leave, a 401(k) plan, and a

Qualifikationen

• 1 year of general office clerical experience.
• Ability to interact professionally with guests and staff.
• Experience handling reservations, payments, and guest records.

Aufgaben

• Greet guests, answer questions about lodging, and provide local information.
• Process reservations, check-ins/outs, and payments; verify patron eligibility.
• Operate PMS and multi-line phone system; manage room assignments and records.
• Maintain lobby cleanliness, front desk inventory, and security of guest info.
• Assist with reports, daily cash handling, and shift reconciliation.

Kenntnisse

Guest service

Communication skills

Front desk operations

Multiline phone handling

Cash handling

PMS usage

POS operation

Tools

PMS

POS system

Credit card processing

Jobbeschreibung

Navy Gateway Inn and Suites at Pearl Harbor seeks a dedicated front desk representative to warmly greet guests, handle reservations, process payments, and ensure a secure, welcoming stay. You will manage check-ins/outs, assist with guest requests, and coordinate with the Front Office team using the PMS and a multi-line phone system.

This full-time federal role offers comprehensive benefits including medical and dental insurance, life and disability coverage, paid leave, a 401(k) plan, and a