Guest Experience Specialist — Front Desk & Check-In

crestline-external; Fort Worth (TX); On-site; USD 18,184 - 25,898; Full time

Job summary

Crestline Hotels & Resorts is looking for a full-time Front Desk Agent in Fort Worth, Texas. The role involves assisting guests with check-in and check-out, managing phone calls, and addressing guest inquiries to ensure a pleasant stay.

The ideal candidate should have a high school diploma or GED and at least one year of experience in a hotel environment. Candidates must demonstrate strong customer service skills and a willingness to contribute to guest satisfaction.

Qualifications

• 1 year of previous experience in a similar position in a hotel.
• Ability to handle guest complaints and maintain satisfaction.
• Knowledge of hotel features/services and operational hours.

Responsibilities

• Assist guests with check-in and check-out.
• Resolve guest complaints ensuring satisfaction.
• Answer department telephone and process guest requests.

Skills

Customer service

Communication skills

Problem-solving

Education

High School Graduate or GED

Tools

Basic computer skills

Job description

Crestline Hotels & Resorts is looking for a full-time Front Desk Agent in Fort Worth, Texas. The role involves assisting guests with check-in and check-out, managing phone calls, and addressing guest inquiries to ensure a pleasant stay.

The ideal candidate should have a high school diploma or GED and at least one year of experience in a hotel environment. Candidates must demonstrate strong customer service skills and a willingness to contribute to guest satisfaction.