Guest Experience Front Desk Specialist

crestline-external; Scottsdale (AZ); On-site; USD 34,000 - 42,000; Full time

Job summary

Crestline Hotels & Resorts is seeking a Front Desk Agent to assist guests with check-in/check-out, manage phone calls, and fulfill special requests. The role requires attentiveness to guest needs and solid knowledge of hotel operations. You will interact with guests across shifts to maintain smooth front desk operations.

The position emphasizes accurate payment processing, effective communication with departments, and delivering a positive guest experience in a busy hotel environment.

Qualifications

• High School Diploma or GED.
• 1 year of previous experience in a similar hotel position.
• Basic computer skills required.

Responsibilities

• Resolve guest complaints and ensure guest satisfaction.
• Handle check-ins and check-outs accurately.
• Answer phone calls within standard greeting and respond to inquiries.
• Maintain knowledge of hotel features, hours, rates, packages, and group activities.
• Process payments, handle cash, and input guest information into the system.

Education

High School Graduate or GED

Job description

Crestline Hotels & Resorts is seeking a Front Desk Agent to assist guests with check-in/check-out, manage phone calls, and fulfill special requests. The role requires attentiveness to guest needs and solid knowledge of hotel operations. You will interact with guests across shifts to maintain smooth front desk operations.

The position emphasizes accurate payment processing, effective communication with departments, and delivering a positive guest experience in a busy hotel environment.