Guest Experience Specialist — Front Desk Agent

Concord Hospitality Enterprises; Florida; On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Life insurance and disability options

401(k) with company match

Tuition assistance

Discounted room rates at Concord‑owned

Job summary

Wyndham Grand Jupiter, part of Concord Hospitality Enterprises, seeks a friendly Front Desk Agent to welcome guests and assist during check-in and check-out, ensuring a smooth and memorable stay. The role requires strong communication, professionalism, and the ability to multitask in a busy lobby.

Shifts include Morning 7am–3pm and Evening 3pm–11pm, with weekend availability preferred. Competitive wages and benefits are offered, including health insurance, 401(k), tuition assistance, and

Qualifications

• Opera Experience preferred.
• Hospitality or customer service experience is a plus.
• Strong interpersonal and communication skills.
• Ability to multitask and remain professional in a fast-paced environment.
• Detail-oriented with strong organizational skills.
• Flexibility to work varied shifts, including evenings, weekends, and holidays.

Responsibilities

• Assist guests efficiently, courteously, and professionally at all times
• Maintain a high level of service and hospitality standards
• Promptly address guest concerns and ensure satisfaction in a timely manner
• Post guest charges, collect payments, and follow cash handling procedures
• Handle guest mail and messages with respect to privacy and professionalism
• Stay knowledgeable about the hotel brand, travel programs, and special offers
• Communicate guest feedback effectively to departments and management
• Respond quickly to calls, lobby visitors, and team members needing assistance
• Maintain full knowledge of hotel safety and emergency procedures

Skills

Interpersonal skills

Multitasking

Detail-oriented

Professionalism

Flexibility

Tools

Opera PMS

Job description

Wyndham Grand Jupiter, part of Concord Hospitality Enterprises, seeks a friendly Front Desk Agent to welcome guests and assist during check-in and check-out, ensuring a smooth and memorable stay. The role requires strong communication, professionalism, and the ability to multitask in a busy lobby.

Shifts include Morning 7am–3pm and Evening 3pm–11pm, with weekend availability preferred. Competitive wages and benefits are offered, including health insurance, 401(k), tuition assistance, and