Guest Experience Specialist — Front Desk

VISTA HOST INC; West Palm Beach (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Vista Host Inc. invites applications for a Guest Service Representative at our West Palm Beach location. You will warmly welcome guests, handle check-in and check-out, answer inquiries, and coordinate with teams to maintain an effortless guest experience.

This full-time role emphasizes accurate payments, proactive problem solving, and a smooth, memorable stay for guests from arrival to departure.

Qualifications

• Friendly communication and a strong customer service mindset.
• Comfort working in a fast-paced environment and managing multiple tasks.
• Attention to detail and a commitment to accuracy.
• Ability to stay calm, kind, and solution-focused when challenges come up.
• Strong reliability and a team-first attitude.

Responsibilities

• Welcome guests with a friendly, professional attitude and a genuine desire to help.
• Handle check-in, check-out, and reservation-related questions accurately and efficiently.
• Answer phone and guest inquiries, providing clear information and thoughtful support.
• Address guest requests and resolve issues promptly, escalating when needed.
• Ensure guest documentation and payment processes are completed correctly.
• Coordinate with housekeeping and other departments to support a great guest experience.
• Maintain a clean, organized, and welcoming front desk area.

Skills

Friendly communication

Customer service

Multitasking

Attention to detail

Team player

Job description

Vista Host Inc. invites applications for a Guest Service Representative at our West Palm Beach location. You will warmly welcome guests, handle check-in and check-out, answer inquiries, and coordinate with teams to maintain an effortless guest experience.

This full-time role emphasizes accurate payments, proactive problem solving, and a smooth, memorable stay for guests from arrival to departure.