Guest Service Rep

Vista Host Inc.; Round Rock (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Vista Host Inc. seeks a friendly Guest Service Representative to welcome guests from check-in to check-out, ensuring a smooth and memorable stay.

You'll handle reservations, answer inquiries, resolve concerns with care, and coordinate with housekeeping and other teams to deliver outstanding service in a fast-paced hospitality setting. This full-time role offers the opportunity to grow in guest services, operations, and guest experience within our welcoming property in Round Rock, Texas.

Qualifications

• Excellent written and verbal communication.
• Strong attention to detail and accuracy.
• Ability to multitask in a fast-paced environment.
• Calm, kind, and solution-oriented when resolving issues.
• Reliable with a team-first attitude.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Handle check-in, check-out, and reservation questions.
• Answer phone and guest inquiries with clear information.
• Address guest requests and escalate issues when needed.
• Ensure guest documentation and payments are processed correctly.
• Coordinate with housekeeping and other departments to support guest experience.
• Maintain a clean, organized front desk area.

Skills

Friendly communication

Customer service mindset

Multitasking

Attention to detail

Team player

Job description

Guest Service Representative (Full-Time)

Brand: Vista Host Inc.

Category: Other

Industry: Hospitality - Hotels & Lodging

At Vista Host Inc., we believe great hospitality is more than a job—it's a mission. As a Guest Service Representative, you'll be the warm, welcoming first point of contact who helps guests feel supported, celebrated, and truly at home.

Position Summary

You will provide exceptional front desk and guest support throughout each guest's stay. From check-in to check-out, you'll create a smooth, friendly experience by answering questions, resolving concerns with care, and coordinating with the team to keep everything running smoothly.

What You'll Do

• Welcome guests with a friendly, professional attitude and a genuine desire to help
• Handle check-in, check-out, and reservation-related questions accurately and efficiently
• Answer phone and guest inquiries, providing clear information and thoughtful support
• Address guest requests and resolve issues promptly, escalating when needed
• Ensure guest documentation and payment processes are completed correctly
• Coordinate with housekeeping and other departments to support a great guest experience
• Maintain a clean, organized, and welcoming front desk area

What We're Looking For

• Friendly communication and a strong customer service mindset
• Comfort working in a fast-paced environment and managing multiple tasks
• Attention to detail and a commitment to accuracy
• Ability to stay calm, kind, and solution-focused when challenges come up
• Strong reliability and a team-first attitude

Why You'll Love This Role

• Be part of a mission-driven hospitality team
• Make a real difference in how guests experience our property
• Work in a supportive environment where your effort is valued
• Grow your skills in guest services, communication, and operations

Schedule

Full-Time