Guest Service Rep

VISTA HOST INC; Round Rock (TX); On-site; USD 30,000 - 38,000; Full time

Job summary

Vista Host Inc. in Round Rock, TX is seeking a Guest Service Representative to deliver outstanding front desk support from check-in to check-out.

You will greet guests, answer inquiries, manage reservations, and collaborate with housekeeping and other teams to ensure a smooth, welcoming stay. This full-time role requires a friendly demeanor, reliability, and a team-focused approach.

Qualifications

• Customer-focused hospitality professional with a friendly and professional demeanor.
• Ability to manage multiple tasks in a fast-paced environment while maintaining accuracy.
• Strong attention to detail and a commitment to delivering quality guest service.
• Reliable, punctual, and able to work well in a team.
• Clear and effective communication with guests and colleagues.

Responsibilities

• Welcome guests with a friendly, professional attitude and a genuine desire to help
• Handle check-in, check-out, and reservation-related questions accurately and efficiently
• Answer phone and guest inquiries, providing clear information and thoughtful support
• Address guest requests and resolve issues promptly, escalating when needed
• Ensure guest documentation and payment processes are completed correctly
• Coordinate with housekeeping and other departments to support a great guest experience
• Maintain a clean, organized, and welcoming front desk area

Skills

Friendly communication

Customer service mindset

Multitasking

Attention to detail

Reliability and teamwork

Job description

Guest Service Representative (Full-Time)

Brand: Vista Host Inc.

Category: Other

Industry: Hospitality - Hotels & Lodging

At Vista Host Inc., we believe great hospitality is more than a job—it's a mission. As a Guest Service Representative, you'll be the warm, welcoming first point of contact who helps guests feel supported, celebrated, and truly at home.

Position Summary

You will provide exceptional front desk and guest support throughout each guest's stay. From check-in to check-out, you'll create a smooth, friendly experience by answering questions, resolving concerns with care, and coordinating with the team to keep everything running smoothly.

What You'll Do

• Welcome guests with a friendly, professional attitude and a genuine desire to help
• Handle check-in, check-out, and reservation-related questions accurately and efficiently
• Answer phone and guest inquiries, providing clear information and thoughtful support
• Address guest requests and resolve issues promptly, escalating when needed
• Ensure guest documentation and payment processes are completed correctly
• Coordinate with housekeeping and other departments to support a great guest experience
• Maintain a clean, organized, and welcoming front desk area

What We're Looking For

• Friendly communication and a strong customer service mindset
• Comfort working in a fast-paced environment and managing multiple tasks
• Attention to detail and a commitment to accuracy
• Ability to stay calm, kind, and solution-focused when challenges come up
• Strong reliability and a team-first attitude

Why You'll Love This Role

• Be part of a mission-driven hospitality team
• Make a real difference in how guests experience our property
• Work in a supportive environment where your effort is valued
• Grow your skills in guest services, communication, and operations

Schedule

Full-Time