Guest Service Rep

Vista Host Hotels Management & Development; Austin (TX); On-site; USD 32,000 - 45,000; Full time

Job summary

Vista Host Inc. is seeking a Guest Service Representative to provide exceptional front desk and guest support from check-in to check-out. You will create a smooth, friendly experience by answering questions, resolving concerns with care, and coordinating with the team to keep operations running smoothly.

The role emphasizes a warm, professional demeanor, accuracy in guest documentation, and collaboration with housekeeping to deliver memorable stays in a hospitality-focused environment.

Qualifications

• Friendly communication and a customer-first mindset.
• Ability to work in a fast-paced environment and juggle multiple tasks.
• Attention to detail and accuracy in tasks.
• Calm, kind, and solution-focused when resolving issues.
• Reliable with a team-first attitude.

Responsibilities

• Welcome guests with a friendly, professional attitude.
• Handle check-in/check-out and reservation questions accurately.
• Answer phone and guest inquiries with clear information and support.
• Address guest requests and resolve issues, escalating when needed.
• Ensure guest documentation and payments are completed correctly.
• Coordinate with housekeeping and other departments to support guest experience.
• Maintain a clean, organized front desk area.

Skills

Friendly communication

Customer service

Multitasking

Attention to detail

Calm under pressure

Team player

Job description

Guest Service Representative (Full-Time)

Brand: Vista Host Inc.

Category: Other

Industry: Hospitality - Hotels & Lodging

At Vista Host Inc., we believe great hospitality is more than a job—it's a mission. As a Guest Service Representative, you'll be the warm, welcoming first point of contact who helps guests feel supported, celebrated, and truly at home.

Position Summary

You will provide exceptional front desk and guest support throughout each guest's stay. From check-in to check-out, you'll create a smooth, friendly experience by answering questions, resolving concerns with care, and coordinating with the team to keep everything running smoothly.

What You'll Do

• Welcome guests with a friendly, professional attitude and a genuine desire to help
• Handle check-in, check-out, and reservation-related questions accurately and efficiently
• Answer phone and guest inquiries, providing clear information and thoughtful support
• Address guest requests and resolve issues promptly, escalating when needed
• Ensure guest documentation and payment processes are completed correctly
• Coordinate with housekeeping and other departments to support a great guest experience
• Maintain a clean, organized, and welcoming front desk area

What We're Looking For

• Friendly communication and a strong customer service mindset
• Comfort working in a fast-paced environment and managing multiple tasks
• Attention to detail and a commitment to accuracy
• Ability to stay calm, kind, and solution-focused when challenges come up
• Strong reliability and a team-first attitude

Why You'll Love This Role

• Be part of a mission-driven hospitality team
• Make a real difference in how guests experience our property
• Work in a supportive environment where your effort is valued
• Grow your skills in guest services, communication, and operations

Schedule

Full-Time

If you're passionate about welcoming people, solving problems with care, and creating memorable stays, we'd love to hear from you.

The Vista Host Promise: We will inspire unlimited potential for every Vista Host associate and hotel guest. We will do this by serving all whom we encounter with genuine kindness and exceptional hospitality. With these efforts, we will empower, and always advocate for, every person’s experience to result in their heartfelt desire to return.