Guest Experience Specialist - Front Desk

Mr C. Hotels; Washington; On-site; USD 25,000 - 28,000; Full time

Job summary

The Melrose Georgetown Hotel is seeking a Front Desk Agent in Washington, DC. You will warmly greet guests, process check-ins/outs, handle payments, and maintain front desk operations with accuracy and courtesy.

Responsibilities include managing reservations, answering inquiries, and ensuring a smooth guest experience in a fast-paced boutique hotel environment. This is a full-time, in-person role with competitive hourly pay.

Qualifications

• High work ethic and self-initiative.
• Willingness to work nights, weekends and holidays.
• Enjoy working as part of a team delivering great guest experiences.
• Ability to work in an office environment using a computer.

Responsibilities

• Greet and check guests in and out promptly and professionally.
• Post charges accurately and efficiently.
• Maintain working knowledge of front office systems and daily transactions.
• Handle cash, checks, and credit card information securely.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation procedures.

Skills

Customer service

Team player

Flexible schedule

Communication

Detail oriented

Job description

The Melrose Georgetown Hotel is seeking a Front Desk Agent in Washington, DC. You will warmly greet guests, process check-ins/outs, handle payments, and maintain front desk operations with accuracy and courtesy.

Responsibilities include managing reservations, answering inquiries, and ensuring a smooth guest experience in a fast-paced boutique hotel environment. This is a full-time, in-person role with competitive hourly pay.