Boutique Front Desk Agent — Guest Experience & Check-In

Murrieta Hot Springs Resort; Washington; On-site; USD 22,000 - 29,000; Full time

Job summary

The Melrose Georgetown Hotel in Washington, DC is seeking a Front Desk Agent. You will greet guests, check them in and out promptly, assist with pre-registration and block reservations when necessary, and handle charges accurately.

You should have working knowledge of the Front Office system, manage cash, review reservations with special requests, know hotel rates and cancellation procedures, and be able to take same-day reservations. Pay is $18.40 per hour (USD).

Qualifications

• High work ethic and self-initiative.
• May work varying schedules including nights, weekends and holidays.
• Able to work as part of a guest-focused team.
• Strong communication skills, both verbal and written.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and know how to use the Front Office system.
• Manage cash handling and receive payment methods from guests.
• Review reservations with special requests and block rooms accordingly.
• Be knowledgeable about hotel rates, discounts, and related procedures.
• Take same-day reservations and follow cancellation procedures when necessary.

Skills

Work ethic

Self-initiative

Team player

Effective communicator

Tools

Front Office system

Job description

The Melrose Georgetown Hotel in Washington, DC is seeking a Front Desk Agent. You will greet guests, check them in and out promptly, assist with pre-registration and block reservations when necessary, and handle charges accurately.

You should have working knowledge of the Front Office system, manage cash, review reservations with special requests, know hotel rates and cancellation procedures, and be able to take same-day reservations. Pay is $18.40 per hour (USD).