Guest Experience Specialist - Front Desk

BENCHMARK; United States; On-site; USD 19,000 - 25,000; Full time

Job summary

Pyramid Global Hospitality is seeking a Front Desk professional for The Elms Hotel & Spa in Excelsior Springs, MO. You will check guests in, provide local information, and ensure a memorable stay through proactive service and problem solving.

The role requires a friendly, confident demeanor, strong communication, and the ability to work in a fast-paced environment. Training and advancement opportunities are offered within a people-first culture.

Qualifications

• High school diploma or equivalent.
• Flexible availability including weekends, evenings, and holidays.
• Outgoing and engaging personality.
• Excellent verbal and written communication skills.
• Ability to stand for the duration of the shift and work varied hours.
• Computer skills.

Responsibilities

• Greet and assist guests at check-in and check-out.
• Provide accurate information about hotel amenities and local area.
• Resolve guest issues to maintain a positive experience.
• Promote hotel programs and services to guests.
• Coordinate with other departments to ensure guest satisfaction.
• Follow procedures for posting, charges, and refunds.

Skills

Communication skills

Customer service

Outgoing personality

Computer skills

Fast-paced environment

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality is seeking a Front Desk professional for The Elms Hotel & Spa in Excelsior Springs, MO. You will check guests in, provide local information, and ensure a memorable stay through proactive service and problem solving.

The role requires a friendly, confident demeanor, strong communication, and the ability to work in a fast-paced environment. Training and advancement opportunities are offered within a people-first culture.