Front Desk Host - Craft Memorable Guest Experiences

Pyramid Global Hospitality; Excelsior Springs (MO); On-site; USD 18,000 - 26,000; Full time

Job summary

Pyramid Global Hospitality owns The Elms Hotel & Spa in Excelsior Springs, Missouri, offering 153 guest rooms and robust meeting space. This front desk opportunity invites you to welcome guests, share local knowledge, and deliver warm hospitality in a dynamic, people-focused environment.

You will be part of a team dedicated to growth, training, and advancement, with an emphasis on service excellence and smooth operations across departments.

Qualifications

• High school diploma or equivalent.
• Flexible availability including weekends, evenings, and holidays.
• Outgoing and engaging personality with desire to impact others.
• Excellent verbal and written communication skills.
• Ability to work in a fast-paced environment and stand for shifts.

Responsibilities

• Check guests in and provide information about hotel amenities and local area.
• Deliver exceptional customer service and engage guests to create a memorable stay.
• Resolve issues and WOW guests with proactive recovery.
• Promote and sell hotel programs.
• Coordinate with other departments and follow procedures for posting and refunds.

Skills

Communication

Customer service

Outgoing personality

Computer skills

Fast-paced environment

Education

High school diploma or equivalent

Job description

Pyramid Global Hospitality owns The Elms Hotel & Spa in Excelsior Springs, Missouri, offering 153 guest rooms and robust meeting space. This front desk opportunity invites you to welcome guests, share local knowledge, and deliver warm hospitality in a dynamic, people-focused environment.

You will be part of a team dedicated to growth, training, and advancement, with an emphasis on service excellence and smooth operations across departments.