Night Auditor — Overnight Guest Experience Specialist

benchmark; Oxford (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

Pyramid Global Hospitality seeks a Night Auditor for The Elms Hotel & Spa in Excelsior Springs, MO. The role focuses on delivering exceptional guest service during the overnight shift, managing check-ins, and maintaining accurate financial records.

You will act as a source of knowledge about the hotel, its amenities, and local area. The position emphasizes attention to detail, strong communication, and the ability to handle guest needs across a 11pm–7am schedule, with opportunities for growth

Qualifications

• Must have the ability to work the overnight hours including weekends and holidays.
• High school diploma or equivalent.
• Excellent verbal and written communication skills.
• Computer skills and the ability to stand for long shifts.

Responsibilities

• Help guests discover their Wanderlust experience.
• Provide exceptional customer service by being engaging and taking sincere interest.
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and WOW guests through recovery when things aren't quite right.
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Generate, Print and distribute daily and weekly reports.
• Ensure the Night Audit procedures are followed with great attention to detail.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.

Skills

Night audit

Customer service

Communication

Detail oriented

Overnight shift

Education

High school diploma or equivalent

Tools

Computer skills

Job description

Pyramid Global Hospitality seeks a Night Auditor for The Elms Hotel & Spa in Excelsior Springs, MO. The role focuses on delivering exceptional guest service during the overnight shift, managing check-ins, and maintaining accurate financial records.

You will act as a source of knowledge about the hotel, its amenities, and local area. The position emphasizes attention to detail, strong communication, and the ability to handle guest needs across a 11pm–7am schedule, with opportunities for growth