Guest Experience Concierge – Front Desk

BENCHMARK; Excelsior Springs (MO); On-site; USD 21,000 - 23,000; Full time

Job summary

The Elms Hotel & Spa in Excelsior Springs, Missouri, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to greet guests and manage check-in/check-out processes. You will provide information about local amenities and respond to requests to ensure a smooth arrival and memorable stay.

You will coordinate with other departments to deliver outstanding service, handle special requests, and uphold our guest‑centric standards in a fast‑paced environment across a historic property.

Qualifications

• High school diploma or equivalent.
• Flexible availability including weekends, evenings, and holidays
• A strong desire to make an impact on other people
• An outgoing and engaging personality
• Computer skills
• Excellent verbal and written communication skills
• Ability to work in a fast-paced setting
• Ability to stand for the duration of the shift
• Must be available to work various shifts including weekends and holidays

Responsibilities

• Help guests discover their “Wanderlust” experience
• Provide exceptional customer service by being engaging and taking sincere interest
• Check guests in, ensuring proper credit is received, special requests are noted and fulfilled, and accurate information is established.
• Help to resolve problems and “WOW” guests through recovery when things aren’t quite right
• Promote and sell special hotel programs.
• Interact with hotel/resort staff in a professional manner, assisting other departments with necessary information.
• Be knowledgeable of all emergency procedures and policies.
• Maintain house bank.
• Communicate all pertinent information to manager on duty.
• Follow set procedures on posting, charges, cashing checks, safe deposits, and refunds.
• Assist other departments as needed.
• Any additional tasks assigned by management.

Skills

Outgoing personality

Verbal communication

Written communication

Computer skills

Customer focus

Fast-paced environment

Education

High school diploma or equivalent

Job description

The Elms Hotel & Spa in Excelsior Springs, Missouri, part of Pyramid Global Hospitality, is seeking a Front Desk Agent to greet guests and manage check-in/check-out processes. You will provide information about local amenities and respond to requests to ensure a smooth arrival and memorable stay.

You will coordinate with other departments to deliver outstanding service, handle special requests, and uphold our guest‑centric standards in a fast‑paced environment across a historic property.