Guest Experience Specialist - Front Desk

TownePlace Suites Williston, VT; Taft Corners (VT); On-site; USD 19,000 - 30,000; Full time

Benefits offered by this job

Health, Dental, and Vision Insurance

Life Insurance

401(k)

Paid Time Off (PTO)

Company Discounts

Supportive and respectful work enviro​

Job summary

TownePlace Suites Williston is seeking a Front Office Associate to warmly welcome guests, manage reservations, and support smooth front desk operations. The role focuses on delivering outstanding customer service and ensuring a positive first impression during a guest’s stay.

Join Maine Course Hospitality Group and contribute to a supportive work environment with competitive wages and full-time benefits, including health, dental, vision, life insurance, a 401(k), PTO, and discounts.

Qualifications

• Experience in front desk, hotel, or customer service preferred.
• Strong guest service and hospitality skills.
• Excellent verbal and written communication abilities.
• Basic computer skills; able to learn hotel PMS and reservation systems.
• Strong attention to detail and ability to multitask.
• Positive attitude, professional appearance, and reliable attendance.

Responsibilities

• Greet and welcome guests with excellent customer service
• Manage front desk operations including check-in, check-out, and reservation management
• Process guest payments accurately; handle cash, credit cards, and daily balancing
• Answer all incoming calls professionally and follow company standards
• Assist guests with room selection, room upgrades, and brand program enrollment
• Handle room and rate changes while following hotel policies and guest needs
• Review VIP arrivals, special requests, and ensure accurate guest notes
• Coordinate with Housekeeping on room status and readiness
• Provide guests with information about hotel amenities, services, and local attractions
• Maintain clean, organized, and safe work areas at all times
• Communicate effectively with management and all hotel departments
• Represent MCHG positively and professionally while interacting with guests and the community
• Follow all company policies, procedures, and safety standards

Skills

Front desk experience

Guest service

Hospitality

Communication skills

Attention to detail

Multitasking

Professional appearance

Attendance reliability

Tools

PMS software

Reservation systems

Job description

TownePlace Suites Williston is seeking a Front Office Associate to warmly welcome guests, manage reservations, and support smooth front desk operations. The role focuses on delivering outstanding customer service and ensuring a positive first impression during a guest’s stay.

Join Maine Course Hospitality Group and contribute to a supportive work environment with competitive wages and full-time benefits, including health, dental, vision, life insurance, a 401(k), PTO, and discounts.