Guest Arrival Specialist (Bell Attendant)

Millennium Hotels and Resorts; Sunnyvale (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

401(k) Retirement Plan with Company M

Paid Time Off & Paid Holidays

Hotel Room Discounts across our global

Employee Assistance Program (EAP)

Job summary

M Social Sunnyvale, part of Millennium Hotels & Resorts, is seeking a Bell Attendant to greet guests, assist with luggage, escort to rooms, and support the Front Office team for a seamless arrival and departure experience.

The role is ideal for those who enjoy guest interaction and thrive in a fast-paced, service-driven environment, delivering warm, professional hospitality across shifts including mornings, evenings, weekends.

Qualifications

• Passion for hospitality and exceptional guest service
• Friendly, outgoing, and professional demeanor
• Excellent communication and interpersonal skills
• Strong organizational skills and attention to detail
• Ability to multitask and remain composed in a fast-paced environment
• Flexibility to work mornings, evenings, weekends, holidays, and varying schedules

Responsibilities

• Greet arriving and departing guests with a warm, friendly, and professional demeanor
• Assist guests with luggage during arrival, departure, and room changes
• Escort guests to their guestrooms while providing information about hotel amenities and services
• Open doors, assist with transportation arrangements, and welcome visitors to the property
• Coordinate luggage storage and retrieval using established procedures
• Respond promptly to guest requests and special accommodations
• Provide directions, local recommendations, and information about nearby attractions, restaurants, and transportation
• Deliver guest items, packages, amenities, and messages to guestrooms
• Assist with room deliveries and special guest requests
• Resolve guest concerns or notify management when additional assistance is needed
• Work closely with the Front Desk to coordinate arrivals, departures, VIP guests, and group check-ins
• Monitor the hotel entrance and lobby to ensure a welcoming, organized environment
• Assist with valet coordination or transportation services when applicable
• Maintain luggage carts and bell storage areas in a clean and organized condition
• Safeguard guest luggage and personal belongings
• Follow lost-and-found procedures and maintain guest confidentiality
• Monitor the hotel entrance for safety and security concerns
• Report maintenance issues, suspicious activity, or safety hazards promptly
• Support emergency procedures and hotel safety protocols
• Partner with Front Office, Housekeeping, Engineering, Food & Beverage, and Security teams
• Support special events, VIP arrivals, and group business
• Assist teammates during peak operational periods
• Contribute to a positive, collaborative, and guest-focused work environment

Skills

Hospitality

Customer service

Communication

Organization

Multitasking

Flexible schedules

Education

High school diploma or equivalent

Job description

M Social Sunnyvale, part of Millennium Hotels & Resorts, is seeking a Bell Attendant to greet guests, assist with luggage, escort to rooms, and support the Front Office team for a seamless arrival and departure experience.

The role is ideal for those who enjoy guest interaction and thrive in a fast-paced, service-driven environment, delivering warm, professional hospitality across shifts including mornings, evenings, weekends.