Guest Experience Specialist - Front Desk

Millennium Hotels and Resorts; Scottsdale (AZ); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Medical, Dental & Vision Insurance

Life and AD&D Insurance

Disability Coverage

401(k) Retirement Plan

Paid Time Off

Hotel Room Discounts

Employee Assistance Program (EAP)

Job summary

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks guest-focused team members in Scottsdale, AZ. This role supports front desk and guest services in a resort-style setting, delivering warm, efficient service to help guests unwind and enjoy their stay.

Join us to be part of a global hospitality leader, with opportunities to grow within a values-driven culture that emphasizes passion for hospitality, entrepreneurial spirit, and innovation.

Qualifications

• Passion for hospitality and delivering exceptional service.
• Strong communication and interpersonal skills.
• Ability to work in a fast-paced, dynamic environment.
• Solutions-oriented mindset with attention to detail.
• Flexibility to work varied schedules, including evenings, weekends, and holidays.

Responsibilities

• Greet guests in a friendly, professional manner and provide exceptional customer service throughout their stay
• Perform guest check-ins and check-outs efficiently while verifying reservations, identification, and payment methods
• Answer phone calls, emails, and guest inquiries regarding hotel services, amenities, rates, and local attractions
• Process room reservations, modifications, cancellations, and special requests accurately in the property management system
• Handle guest complaints and service issues promptly, escalating concerns when necessary to ensure guest satisfaction
• Maintain accurate guest records, billing information, and daily financial transactions
• Coordinate with housekeeping, maintenance, and other departments to ensure guest rooms and services meet hotel standards
• Monitor room availability and assist with upselling room types, packages, and hotel services when appropriate
• Balance cash drawers, prepare reports, and follow hotel policies regarding security and guest confidentiality
• Support overall hotel operations by assisting guests with directions, transportation arrangements, and other hospitality needs

Skills

Strong communication and interpersonal

Flexible schedule

Fast-paced environment

Solutions-focused with attention to

Education

High school diploma or equivalent

Job description

The McCormick Scottsdale, part of Millennium Hotels & Resorts, seeks guest-focused team members in Scottsdale, AZ. This role supports front desk and guest services in a resort-style setting, delivering warm, efficient service to help guests unwind and enjoy their stay.

Join us to be part of a global hospitality leader, with opportunities to grow within a values-driven culture that emphasizes passion for hospitality, entrepreneurial spirit, and innovation.