Guest Experience Specialist - Front Desk

Chesapeake Payroll Services, LLC; Romulus (MI); On-site; USD 17,000 - 25,000; Full time

Job summary

Sheraton Detroit Metro Airport is seeking a Front Desk Agent to warmly welcome guests and efficiently check them in and out at the desk. You will assist with pre-registration, help block reservations, and know how to post charges accurately.

You will handle cash, understand hotel rates and discounts, and manage same-day reservations while providing outstanding guest service. This role requires a strong work ethic and flexibility for varied shifts.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules to include nights, weekends, and holidays.
• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.

Skills

High work ethic

Teamwork

Flexibility

Job description

Sheraton Detroit Metro Airport is seeking a Front Desk Agent to warmly welcome guests and efficiently check them in and out at the desk. You will assist with pre-registration, help block reservations, and know how to post charges accurately.

You will handle cash, understand hotel rates and discounts, and manage same-day reservations while providing outstanding guest service. This role requires a strong work ethic and flexibility for varied shifts.