Guest Services Specialist

Melrosehoteldc; Romulus, Northern (MI, KY); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Sheraton Detroit Metro Airport is seeking a Front Desk Agent to warmly welcome guests, check them in and out, assist with pre-registration, and manage reservations with accuracy near Detroit. You will handle charges and maintain front desk operations using the hotel systems.

The role requires the ability to work varying shifts, including nights, weekends, and holidays, and to contribute as part of a team delivering superior guest experiences at our airport-area property.

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team player with a positive guest experience mindset.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Job description

Sheraton Detroit Metro Airport is seeking a Front Desk Agent to warmly welcome guests, check them in and out, assist with pre-registration, and manage reservations with accuracy near Detroit. You will handle charges and maintain front desk operations using the hotel systems.

The role requires the ability to work varying shifts, including nights, weekends, and holidays, and to contribute as part of a team delivering superior guest experiences at our airport-area property.