Guest Services Agent

Hotel Yountville; Romulus, Northern (MI, KY); Hybrid; USD 29,000 - 36,000; Full time

Job summary

Sheraton Detroit Metro Airport is seeking a Front Desk Agent to greet guests, check them in and out, and handle pre-registration and reservations quickly and accurately. You will manage charges, operate the Front Office system, and assist guests with questions while maintaining a professional, friendly demeanor.

This full-time role requires flexibility for nights, weekends, and holidays, a strong teamwork mindset, and the ability to balance efficiency with guest satisfaction as you support a

Qualifications

• High work ethic and self-initiative.
• May be required to work varying schedules including nights, weekends, and holidays.
• Team-oriented with a focus on guest experiences.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Guest service

Cash handling

Communication

Tools

Front Office system

Job description

Sheraton Detroit Metro Airport is seeking a Front Desk Agent to greet guests, check them in and out, and handle pre-registration and reservations quickly and accurately. You will manage charges, operate the Front Office system, and assist guests with questions while maintaining a professional, friendly demeanor.

This full-time role requires flexibility for nights, weekends, and holidays, a strong teamwork mindset, and the ability to balance efficiency with guest satisfaction as you support a