Guest Experience Agent - Front Desk (Airport Hotel)

Bardessono; Romulus, Northern (MI, KY); Hybrid; USD 31,000 - 42,000; Full time

Job summary

Sheraton Detroit Metro Airport in Romulus, MI is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/outs with professionalism. You will handle charges, reservations, and guest requests, while maintaining accurate cash handling and familiarity with the front office system.

Join a team that delivers memorable experiences; flexibility with shifts including nights, weekends, and holidays is often required, and a strong work ethic and teamwork are essential for success.

Qualifications

• High work ethic and self-initiative.
• Ability to work varying schedules including nights, weekends, and holidays.
• Team player who provides great guest experiences.

Responsibilities

• Greet guests and check them in/out promptly and professionally.
• Post charges accurately and efficiently.
• Know Front Office computer or manual system and daily transactions.
• Accurately manage cash handling, including cash, checks and credit card information.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts and cancellation procedures and apply them accordingly.

Skills

Team player

Work ethic

Self-initiative

Flexible schedule

Job description

Sheraton Detroit Metro Airport in Romulus, MI is seeking a Front Desk Agent to warmly welcome guests and manage check-ins/outs with professionalism. You will handle charges, reservations, and guest requests, while maintaining accurate cash handling and familiarity with the front office system.

Join a team that delivers memorable experiences; flexibility with shifts including nights, weekends, and holidays is often required, and a strong work ethic and teamwork are essential for success.