Guest Experience Specialist - Front Desk

Pier House; Riverside, Northern (CA, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Marriott Riverside at the Convention Center in Riverside, CA, is seeking a Front Desk/Guest Services team member. The role focuses on greeting guests, processing check-ins and check-outs, and handling reservations with a goal of smooth, professional service.

You will manage charges, maintain knowledge of room rates and policies, and support daily front desk operations to ensure a positive guest experience at a busy downtown hotel.

Qualifications

• Greet and assist guests with warm, professional handling.
• Post all charges promptly and accurately.
• Proficient with Front Office systems for daily transactions.
• Handle cash, checks, and card information securely and correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand rates, discounts, and cancellation policies.
• Take same-day reservations quickly and follow procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Work ethic

Team player

Flexibility

Communication skills

Cash handling

Job description

Marriott Riverside at the Convention Center in Riverside, CA, is seeking a Front Desk/Guest Services team member. The role focuses on greeting guests, processing check-ins and check-outs, and handling reservations with a goal of smooth, professional service.

You will manage charges, maintain knowledge of room rates and policies, and support daily front desk operations to ensure a positive guest experience at a busy downtown hotel.