Guest Experience Front Desk Associate

Hotel Yountville; Riverside, Northern (CA, KY); Hybrid; USD 32,000 - 45,000; Full time

Job summary

Marriott Riverside at the Convention Center in Riverside, CA, is seeking a Front Desk/Guest Services associate. You will greet guests, check them in/out, and process charges with accuracy while supporting daily operations in a busy hotel environment.

The role requires strong customer service orientation, teamwork, and the ability to manage multiple tasks efficiently. A professional appearance and reliable schedule are essential for success in this role.

Qualifications

• Strong customer service orientation.
• Excellent communication skills, both verbal and written.
• Ability to work as part of a team in a fast-paced environment.
• Capable of handling multiple tasks while maintaining accuracy.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Post charges accurately and efficiently.
• Maintain working knowledge of front office systems and daily transactions.
• Handle cash, checks and credit card information securely and accurately.
• Review reservations with special requests and block rooms accordingly.
• Know hotel rates, discounts, and cancellation/relocation procedures.

Skills

Guest services

Communication

Teamwork

Multitasking

Job description

Marriott Riverside at the Convention Center in Riverside, CA, is seeking a Front Desk/Guest Services associate. You will greet guests, check them in/out, and process charges with accuracy while supporting daily operations in a busy hotel environment.

The role requires strong customer service orientation, teamwork, and the ability to manage multiple tasks efficiently. A professional appearance and reliable schedule are essential for success in this role.