Front Desk Agent 18-19/hr. DOE

Pier House; Riverside, Northern (CA, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Marriott Riverside at the Convention Center in Riverside, CA, is seeking a Front Desk/Guest Services team member. The role focuses on greeting guests, processing check-ins and check-outs, and handling reservations with a goal of smooth, professional service.

You will manage charges, maintain knowledge of room rates and policies, and support daily front desk operations to ensure a positive guest experience at a busy downtown hotel.

Qualifications

• Greet and assist guests with warm, professional handling.
• Post all charges promptly and accurately.
• Proficient with Front Office systems for daily transactions.
• Handle cash, checks, and card information securely and correctly.
• Review reservations with special requests and block rooms accordingly.
• Understand rates, discounts, and cancellation policies.
• Take same-day reservations quickly and follow procedures.

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Skills

Work ethic

Team player

Flexibility

Communication skills

Cash handling

Job description

3400 Market St, Riverside, California 92501

Blending regional style and familiar ease, Marriott Riverside at the Convention Center is located in the heart of downtown, nestled in the Inland Empire. Just steps to the Riverside Convention Center, making us the ideal spot for your next trade show or business conference. Our hotel features 293 comfortable accommodations, including 24 spacious suites, perfect for business and leisure travelers alike. Just moments from our doorsteps, you'll find popular destinations, such as Fox Performing Arts Center, the historic Mission Inn and the University of California, Riverside. Our hotel is also a mile from the Riverside County Superior Courthouse, major corporations and 10 miles from March Air Reserve Base. Prepare for your meeting in our business center, relax in our concierge lounge with complimentary breakfast and evening hors d'oeuvres or get down to business in our 11,000 square feet of meeting space. Turn any stay into a relaxing getaway at Marriott Riverside at the Convention Center.

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.


• Promptly, accurately and efficiently know how and where to post all charges.


• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.


• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.


• Review any reservations with special requests and work to block rooms accordingly.


• Have knowledge of hotel rates, discounts and how to handle each.


• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.

Location

Riverside Marriott-RALMC

Requirements

What we are looking for

• High work ethic and self-initiative


• May be required to work varying schedules to include nights, weekends, and holidays


• Someone who enjoys working as and being part of a team that provides great experiences for our Guests!


• Physical Requirements (In-Office Role)


• Ability to work in a standard office environment.


• Prolonged periods of sitting at a desk and working on a computer. (6-8 hours a day)


• Occasional standing and walking throughout the workday.


• Frequent fine motor skills, use of hands and fingers for keyboarding/typing, utilizing a mouse or trackpad, writing, and operating office equipment.


• Ability to communicate effectively verbally and in writing.


• Occasionally required to stand, walk, bend, reach, or carry items.


• Ability to lift and/or move 10–25 pounds as needed (e.g., files, office supplies).


• Visual ability to read from a computer screen and printed materials including close visual focus for extended periods and color differentiation (for certain roles).


• Ability to hear and participate in conversations and meetings, use phone and/or headset


• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Status

Full-time

undefined

Applicants have rights under Federal Employment Laws