Guest Service Agent

Drury Hotels; Phoenix (AZ); On-site; USD 29,000 - 37,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

401(k) matching

Health benefits

Newsweek award

Job summary

Drury Plaza Hotel in Phoenix, AZ is hiring a front desk associate to warmly welcome guests and ensure memorable stays. You will check guests in/out, handle reservations, promote programs, manage records, and assist during breakfast and Kickback service with a positive, service-oriented attitude.

Ideal candidates are friendly, highly organized, able to multitask, and comfortable handling money. English fluency and the ability to work independently are required.

Qualifications

• Warm and friendly manner in relating to the public.
• Strong multitasking and organizational skills.
• Experience handling money and making change.
• Ability to speak and follow directions in English.
• Willingness and ability to work alone as scheduled.

Responsibilities

• Serve as the friendly face at the front desk, greeting guests.
• Check guests in and out, promote programs, maintain records, cash handling, satisfaction monitoring, and problem resolution.
• Assist with breakfast and Kickback service, including food prep, setup, guest service, and cleanup.
• Maintain high standards of integrity, service, and hospitality.
• Provide courteous, friendly service with a +1 attitude.

Skills

Warm and friendly demeanor

Attention to detail

Cash handling

English proficiency

Multitasking

Job description

Property Location:

Drury Plaza Hotel - 1780 W. Ranch Road , Phoenix, Arizona 85284

You belong at Drury Hotels.

Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There’s a place for you here today and tomorrow.

WHAT YOU CAN EXPECT FROM US

So. Much. More.

Just as our guests deserve more, so do you deserve more. Be valued for what you do and who you are … and well compensated for all you accomplish.

• _Incentives -_Quarterly bonus opportunity of up to $3,200 annually (bonus is separate from base salary)

• Work-life-balance– Flexible scheduling, paid time off, hotel discounts and free room nights

• _Career growth -_Mentorship, cross-training, development plans, management training, and more-over 200 internal promotions this year

• _Health and well-being -_Medical, dental, vision, prescription, life, disability and Team Member Assistance Program

• _Retirement -_Company-matched 401(k)

• Award-winning- Ranked among Newsweek’s America’s Greatest Workplaces 2025

What you will do:

Serve as the happy, helpful face of our hotel to guests entering and departing our front door.

Ensure exceptional, positive experiences for our diverse team members and guests.

• Assist guests in a friendly, efficient, courteous, and professional manner.

• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.

• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.

• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.

• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

What we expect of you:

With your can-do spirit and unique personality, you will shine at Drury Hotels.

We seek friendly, highly organized communicators and multitaskers with these qualifications.

• Warm and friendly manner in relating to and interacting with the public

• Demonstrated attention to detail while handling multiple tasks simultaneously

• Familiarity with handling money, making change, and using office machines in day-to-day activities

• Ability to speak and receive direction (written and verbal direction) in English

• Willingness and ability to work alone as scheduled

Rise. Shine. Work Happy.

Hiring Immediate!