Guest Experience Specialist - Front Desk

bmihospitality; Olympia (WA); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Medical, dental, and vision

401k with match

Employee discounts

Paid sick leave

Vacation time

Free parking

Overtime pay for holidays

Job summary

Hilton Garden Inn Olympia is seeking a Guest Service Representative to greet guests, check them in, and assist with reservations while providing exceptional service. You will answer inquiries in person, by email, and by phone, helping guests with directions and local activities.

Role requires strong computer skills, the ability to type quickly, reliability, and weekend/holiday availability. Benefits include health coverage after qualification, 401k, employee discounts, and paid sick leave.

Qualifications

• Customer service experience preferred.
• Performance in front desk or guest-facing roles is a plus.
• Ability to learn hotel systems and procedures quickly.

Responsibilities

• Greet guests and complete standard check-in procedures daily.
• Answer inquiries, accept reservations, and assist with directions and local activities.
• Record and control financial transactions at the front desk.
• Maintain friendly, courteous demeanor at all times.
• Support department communications and inter-department collaboration.

Skills

MS Office

Typing 40+wpm

Web apps

Strong work ethic

Weekend availability

Job description

Hilton Garden Inn Olympia is seeking a Guest Service Representative to greet guests, check them in, and assist with reservations while providing exceptional service. You will answer inquiries in person, by email, and by phone, helping guests with directions and local activities.

Role requires strong computer skills, the ability to type quickly, reliability, and weekend/holiday availability. Benefits include health coverage after qualification, 401k, employee discounts, and paid sick leave.