Hotel Guest Service Representative

bmihospitality; Olympia (WA); On-site; USD 2,066,400 - 3,030,720; Full time

Benefits offered by this job

Medical, dental, and vision

401k with match

Employee discounts

Paid sick leave

Vacation time

Free parking

Overtime pay for holidays

Job summary

Hilton Garden Inn Olympia is seeking a Guest Service Representative to greet guests, check them in, and assist with reservations while providing exceptional service. You will answer inquiries in person, by email, and by phone, helping guests with directions and local activities.

Role requires strong computer skills, the ability to type quickly, reliability, and weekend/holiday availability. Benefits include health coverage after qualification, 401k, employee discounts, and paid sick leave.

Qualifications

• Customer service experience preferred.
• Performance in front desk or guest-facing roles is a plus.
• Ability to learn hotel systems and procedures quickly.

Responsibilities

• Greet guests and complete standard check-in procedures daily.
• Answer inquiries, accept reservations, and assist with directions and local activities.
• Record and control financial transactions at the front desk.
• Maintain friendly, courteous demeanor at all times.
• Support department communications and inter-department collaboration.

Skills

MS Office

Typing 40+wpm

Web apps

Strong work ethic

Weekend availability

Job description

Do you want to work for a great company with competitive benefits and pay? The Hilton Garden Inn Olympia is looking to hire a Guest Service Representative.

Benefits:

• Medical, dental, and vision offered after qualification period
• Competitive performance bonuses
• 401k with match offered after qualification period
• Employee discounts at Hilton Hotels worldwide
• Washington State Paid Sick Leave
• Vacation time accrued based on hours worked
• Free parking
• Overtime paid for holidays worked. 10 holidays per year

Job Description:

• Greets and completes standard check-in procedures for arriving guests daily, using both manual and computerized methods ensuring guest satisfaction
• Courteously answers inquiries and accepts reservations, in person, through email and telephone calls, and help guests with directions and area activities
• Controls and records financial transactions a front desk
• Maintains good customer relations by staying informed of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses, in person and on telephone
• Maintains a friendly, cheerful, and courteous demeanor at all times
• Performs other duties as assigned, requested, or deemed necessary by management
• Contributes and maintains established information and communication sources such as department and front desk log books to enhance department communications and operations
• Aids other associates and departments to contribute to the best overall performance of the department and the hotel
• Ensure safety by following the safety and sanitation procedures and reporting suspicious activity to management

Preferred Skills:

• Strong Computer skills, including Microsoft Office
• Ability to type 40+wpm
• Able to learn new web applications
• Previous customer service experience preferred
• Strong work ethic
• Able to stand for extended periods of time
• Able to lift up-to 20 lbs.
• Must be able to work weekends and holidays