Guest Experience Specialist

Olympia Hospitality; Harrisonburg (VA); On-site; USD 29,000 - 31,000; Full time

Benefits offered by this job

Health coverage with up to 80% contribution

401K plan with discretionary yearly match

Paid group term life insurance

Paid time off and 7 holidays

Employee Assistance Program (EAP)

Exclusive hotel travel discounts

Job summary

Olympia Hospitality in Harrisonburg is seeking a Guest Service Representative to provide exceptional customer service and ensure a smooth check-in process for guests. This role involves handling reservations, guest inquiries, and maintaining a clean front desk area.

The ideal candidate will have strong communication skills and a background in customer service. At Olympia Hospitality, we prioritize employee well-being with benefits such as health coverage, PTO, and hotel discounts. Join our supportive community!

Qualifications

• Prior customer service experience is preferred.
• High school diploma and/or equivalent work experience preferred but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check‑in process.
• Provide information about the hotel’s amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Effective communication

Attention to detail

Composure under pressure

Phone skills

Education

High school diploma or equivalent work experience

Job description

Olympia Hospitality in Harrisonburg is seeking a Guest Service Representative to provide exceptional customer service and ensure a smooth check-in process for guests. This role involves handling reservations, guest inquiries, and maintaining a clean front desk area.

The ideal candidate will have strong communication skills and a background in customer service. At Olympia Hospitality, we prioritize employee well-being with benefits such as health coverage, PTO, and hotel discounts. Join our supportive community!