Guest Experience Specialist — Front Desk

Northwest x Southern Hospitality; Wenatchee (WA); On-site; USD 21,000 - 29,000; Full time

Benefits offered by this job

Paid holidays after one year

Paid time off from day one

Health and wellness benefits after 60 

401(k) retirement plan

Employee assistance program

Travel/entertainment discounts

Job summary

Hilton Garden Inn Wenatchee, proudly managed by Northwest x Southern Hospitality, is seeking a Guest Service Representative (Front Desk Clerk). You will welcome guests, handle check-in/check-out, and coordinate hotel services to ensure a smooth stay.

This role requires strong communication and multitasking in a fast-paced setting, with potential nights and weekends shifts. Candidates should have a high school diploma or equivalent; hospitality experience is preferred.

Qualifications

• High school diploma or equivalent; hospitality experience preferred.
• Strong communication and interpersonal skills.
• Ability to multitask in a fast-paced environment.
• Team-oriented with reliable problem-solving abilities.

Responsibilities

• Handle guest check-in and check-out and coordinate hotel services.
• Serve as the primary contact for guests during their stay.
• Answer guest questions and resolve issues promptly.
• Coordinate with hotel staff to meet guest needs and ensure a smooth stay.
• Maintain a professional and welcoming front desk presence.

Skills

Customer service

Communication

Teamwork

Problem-solving

Multitasking

Education

High school diploma or equivalent

Job description

Hilton Garden Inn Wenatchee, proudly managed by Northwest x Southern Hospitality, is seeking a Guest Service Representative (Front Desk Clerk). You will welcome guests, handle check-in/check-out, and coordinate hotel services to ensure a smooth stay.

This role requires strong communication and multitasking in a fast-paced setting, with potential nights and weekends shifts. Candidates should have a high school diploma or equivalent; hospitality experience is preferred.