Front Desk Guest Experience Specialist

Drury Hotels Company, LLC; Charleston (SC); On-site; USD 27,000 - 42,000; Full time

Benefits offered by this job

Quarterly bonus up to $3,200

Hotel discounts

Free room nights

Paid time off

401(k) match

Job summary

Drury Plaza Hotel in North Charleston, SC is hiring immediately for full-time and part-time housekeepers. The role offers a quarterly bonus opportunity up to $3,200 (separate from base salary), flexible scheduling, PTO, hotel discounts, free room nights, and a 401(k) plan.

Growth includes mentorship, cross-training, and internal promotions with a strong team culture. Join a company recognized among top workplaces, with ongoing training and career development, and be part of a welcoming,

Qualifications

• Warm and friendly manner in relating to the public.
• Attention to detail while handling multiple tasks.
• Experience with money handling and making change.
• Ability to speak and understand English.
• Willingness to work alone as scheduled.

Responsibilities

• Serve as the happy, helpful face of our hotel to guests entering and departing our front door.
• Ensure exceptional, positive experiences for our diverse team members and guests.
• Assist guests in a friendly, efficient, courteous, and professional manner.
• Perform front desk related functions, which include checking guests in and out, promoting company programs, maintaining guest records, cash handling, monitoring guest satisfaction, and problem resolution.
• Assist with breakfast and 5:30 p.m. Kickback service, which may include food preparation, set up, guest service (host or bartender), and clean-up.
• Present and maintain a high standard of integrity, service, and hospitality to promote the Drury culture to customers and co-workers.
• Ensure an exceptional guest experience by providing courteous, friendly, guest service with a +1 Service attitude.

Skills

Customer service

Attention to detail

Multitasking

Money handling

English communication

Tools

Office equipment

Job description

Drury Plaza Hotel in North Charleston, SC is hiring immediately for full-time and part-time housekeepers. The role offers a quarterly bonus opportunity up to $3,200 (separate from base salary), flexible scheduling, PTO, hotel discounts, free room nights, and a 401(k) plan.

Growth includes mentorship, cross-training, and internal promotions with a strong team culture. Join a company recognized among top workplaces, with ongoing training and career development, and be part of a welcoming,