Ski Guest Services Pro (Seasonal) — Guest Experience & Sales

Wintergreen Resort; Virginia; In loco; USD 17.000 - 24.000; Part-time

Vantaggi offerti da questo lavoro

Medical insurance

Dental insurance

Vision insurance

Life Insurance

Paid Time Off (PTO)

401K plan

Recreational Benefit Package

Descrizione del lavoro

Wintergreen Resort in Nellysford, VA is seeking a Ski Guest Services Attendant for the Ski Services and Group Sales Office. You will assist guests with winter activities, issue season passes and tickets, and handle sales and queries by phone, email, or in person.

The role requires excellent communication, cash handling, and familiarity with Siriusware; seasonal schedule through late March with potential year-round opportunities based on performance.

Competenze

• Provide superior guest service.
• Excellent verbal and written communication.
• Strong interpersonal and customer relationship skills.
• Proficient with Microsoft Office; technical computer savviness.
• Prior Siriusware knowledge preferred.
• Able to work evenings, weekends and holidays.
• Prior office experience preferred.
• Experience in ski or resort industries is a plus.

Mansioni

• Greets guests and members in a friendly, professional manner.
• Consults with guests/members with a focus on providing exceptional customer service and resolving their needs.
• Represents Wintergreen Resort in a positive, friendly and professional manner.
• Fields and manages in-person and on-phone interactions following proper protocol.
• Adheres to Wintergreen policies when processing or issuing Season Passes, Quad Packs, Buddy Tickets and any other ski products sold by Wintergreen Resort.
• Addresses Special Program queries and sales.
• Balances the cash drawer with accuracy.
• Assists the Cashier’s Office with lift ticket and rental sales and ticket redemption as needed.
• Adheres to department uniform and grooming standards.
• Reports to work on-time for all scheduled shifts; follows all written rules in the Employee Handbook.
• Takes on additional duties and tasks as may be assigned.

Conoscenze

Guest service

Verbal & written communication

Interpersonal skills

Office computing

Siriusware knowledge

Flexible hours

Office experience

Ski/resort knowledge

Formazione

High school diploma or GED

Strumenti

Siriusware

Microsoft Office

Descrizione del lavoro

Wintergreen Resort in Nellysford, VA is seeking a Ski Guest Services Attendant for the Ski Services and Group Sales Office. You will assist guests with winter activities, issue season passes and tickets, and handle sales and queries by phone, email, or in person.

The role requires excellent communication, cash handling, and familiarity with Siriusware; seasonal schedule through late March with potential year-round opportunities based on performance.