Guest Experience Specialist - Front Desk

Distinctive Hospitality Group; Natick (MA); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Employee discounts on hotel stays and

Medical, Dental and Vision Insurance

401(K) retirement plan

Personal and Vacation time

Free parking

Career growth opportunities

Job summary

Hampton Inn Boston-Natick in Natick, MA is seeking a friendly Front Desk Agent to warmly welcome guests and ensure a seamless stay. You will assist with check-ins and check-outs, handle guest inquiries, and help maintain a welcoming lobby environment.

Qualifications include a high school diploma (or equivalent), at least 1 year of hotel/resort experience, excellent communication, and the ability to multitask under pressure.

Qualifications

• High school diploma or equivalent preferred.
• Minimum 1 year hotel/resort experience preferred.
• Excellent communication and interpersonal skills.
• Ability to handle multiple tasks efficiently and work under pressure.

Responsibilities

• Greet and welcome guests in a friendly and professional manner.
• Assist with check-in and check-out procedures efficiently and accurately.
• Respond promptly to guest requests and resolve any issues or concerns.
• Handle phone calls, reservations, and provide information about the hotel and local area.
• Maintain the cleanliness and orderliness of the front desk and lobby area.
• Collaborate with other hotel departments to enhance guest satisfaction.

Skills

Communication skills

Interpersonal skills

Customer service

Multitasking

Basic computer skills

Education

High school diploma

Tools

Hotel software systems

Job description

Hampton Inn Boston-Natick in Natick, MA is seeking a friendly Front Desk Agent to warmly welcome guests and ensure a seamless stay. You will assist with check-ins and check-outs, handle guest inquiries, and help maintain a welcoming lobby environment.

Qualifications include a high school diploma (or equivalent), at least 1 year of hotel/resort experience, excellent communication, and the ability to multitask under pressure.