Guest Experience Specialist - Front Desk

basspro; Memphis (TN); On-site; USD 26,000 - 38,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Health Savings Account

Flexible Spending Account

Voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

And more!

Job summary

Bass Pro Shops is seeking a Front Office Attendant for Big Cypress Lodge in Memphis. The role focuses on delivering friendly guest service, assisting with registration, room assignments, and payments, and providing accurate information about services and local attractions.

The position requires a high school diploma or equivalent, basic computer skills, and a professional, empathetic approach to guest concerns. Full-time benefits apply.

Qualifications

• Guest service oriented with professional demeanor
• Ability to register guests, manage room assignments and payments
• Proficient in basic computer operations and hotel software
• Strong communication and problem-solving skills
• Attention to confidentiality and accuracy in transactions

Responsibilities

• Greet guests with a friendly, professional manner and assist with registration and payments
• Route calls and messages to the appropriate departments
• Provide accurate information on services, amenities, and local attractions
• Handle guest concerns with empathy and escalate when needed
• Maintain records, logs, and reservations using the company software
• Maintain cleanliness and brand standards at the front desks

Job description

Bass Pro Shops is seeking a Front Office Attendant for Big Cypress Lodge in Memphis. The role focuses on delivering friendly guest service, assisting with registration, room assignments, and payments, and providing accurate information about services and local attractions.

The position requires a high school diploma or equivalent, basic computer skills, and a professional, empathetic approach to guest concerns. Full-time benefits apply.