Night Auditor & Front Desk Lead

TEXAS WESTERN MANAGEMENT PARTNERS; Lewisville (TX); On-site; USD 17,000 - 25,000; Part time

Job summary

Hilton Garden Inn Dallas Lewisville is seeking a Part-Time Guest Services/Accounting support for the graveyard shift. You will balance and audit room and F&B revenues, prepare daily financial reports, and act as Manager on Duty from midnight until the morning shift begins.

You will log guest feedback, register and check out guests, and collaborate with other departments to resolve discrepancies while delivering friendly, professional service.

Responsibilities

• Balances and audits for accuracy room revenue, food and beverage revenue; assists in the preparation of all reports relevant to daily revenues.
• Prepares various audit worksheets and the Daily Flash Reports.
• Assumes responsibilities of Manager on Duty from Midnight until the morning shift arrives.
• Logs guest complaints into the Front Desk Communication or Log Book.
• Registers guests into the hotel and checks guests out of the hotel.
• Balances and audits for accuracy all room and tax charges, cashiers reports and guest and house accounts.
• Completes and transmits daily management and accounting reports and supporting documents; prepares customer tracking report, market segmentation report, revenue reports.
• Communicates with other hotel departments to resolve accounting discrepancies and request/provide information.
• Performs all Guest Service Representative functions; may assist in booking room reservations and answering hotel calls; ensures security of department keys.
• Responds quickly to guest requests in a friendly manner and follows up to ensure satisfaction.

Job description

Hilton Garden Inn Dallas Lewisville is seeking a Part-Time Guest Services/Accounting support for the graveyard shift. You will balance and audit room and F&B revenues, prepare daily financial reports, and act as Manager on Duty from midnight until the morning shift begins.

You will log guest feedback, register and check out guests, and collaborate with other departments to resolve discrepancies while delivering friendly, professional service.