Compass by Margaritaville Key West - Front Desk Agent

Aimbridge Hospitality, LLC; Key West, Northern (FL, KY); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Daily Pay

Medical Coverage

Dental Coverage

Vision Coverage

Disability Income

Life & AD&D

Paid Time Off

Employee Assistance

401k Plan

Job summary

Compass by Margaritaville Key West is seeking a Front Desk Agent to deliver warm welcomes, smooth check‑ins, and memorable departures. You’ll act as the face of the hotel, manage reservations, requests, and guest interactions with precision and a friendly demeanor.

Requirements include a high school diploma and familiarity with hotel management software and Microsoft Office; prior hospitality experience is preferred. Full‑time schedule with comprehensive benefits is offered.

Qualifications

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

Responsibilities

• Guest Service Superstar: You bring warm vibes and top-tier service to guests.
• Communication Champ: You coordinate clearly with guests and team to keep operations smooth.
• Quick-Thinking Problem Solver: You think fast, act smart, and turn hiccups into smooth resolutions.
• Multitasking Marvel: Manage reservations, check-ins, check-outs, and admin tasks efficiently.

Skills

Guest Service

Communication

Problem Solving

Multitasking

Education

High school diploma or equivalent

Experience in hotel/related field preferred

Tools

Hotel management software

Microsoft Office

Job description

Compass by Margaritaville Key West - Front Desk Agent

Schedule Full time

Job Type Regular

Description

Join Our Team as a Front Desk Agent!

The Front Desk Agent is the ultimate guest experience guru—mastering the art of warm welcomes, smooth check-ins, and friendly farewells. You’re the face of the hotel, making every interaction feel effortless and inviting. Behind the scenes, you keep the front desk humming with precision, juggling reservations, requests, and surprises like a hospitality ninja. If you love turning first impressions into lasting memories, this is your moment to shine.

KEY SKILLS/RESPONSIBILITIES

• Guest Service Superstar: You bring the warm vibes and top‑tier service that make guests feel right at home. Whether it’s a quick question or a big request, you’re all about making their stay unforgettable.
• Communication Champ: You know how to get the message across—clearly, confidently, and with a smile. Whether it’s chatting with guests or coordinating with the team, you keep things flowing smoothly.
• Quick‑Thinking Problem Solver: When challenges pop up, you’re already on it. You think fast, act smart, and turn potential hiccups into happy endings.
• Multitasking Marvel: Juggling reservations, check‑ins, check‑outs, and financial details? No problem. You keep it all organized and running like clockwork.

EDUCATION & EXPERIENCE

• High school diploma or equivalent; experience in a hotel or related field preferred.
• Familiarity with hotel management software and Microsoft Office suite.

After an initial waiting period, those hired into full time positions are eligible for a competitive benefits package that includes the following:

• Daily Pay!
• Medical, Dental, and Vision Coverage
• Short‑Term and Long‑Term Disability Income
• Term Life and AD&D Insurance
• Paid Time Off
• Employee Assistance Program
• 401k Retirement Plan

PROPERTY INFORMATION:

This Key West Fairfield Inn & Suites by Marriott hotel offers a large outdoor pool with poolside cabanas, a daily hot breakfast, and free WiFi. Guests will be 5 minutes' drive from historic Old Town Key West and 2 mi from Duval Street. A flat-screen cable TV, microwave, and small refrigerator are featured in all rooms. Fairfield Inn and Suites by Marriott Key West rooms are decorated in vibrant colors and include coffee‑making facilities. Select rooms have private balconies. Guests can relax on the large sun terrace beside the pool or use cardio equipment and free‑weights in the fitness center. A concierge service as well as on‑site scooter and bicycle hire are offered as well. The morning grab‑and‑go breakfast may include hot coffee, scrambled eggs, Belgian waffles, and assorted cereal. The poolside tiki bar offers frozen drinks, cocktails, and light snacks. Smathers Beach is within 2 mi from the property. Guests will also be 2 mi from Key West Airport and Fort Zachary Taylor State Park.