Hotel Front Desk Agent

McKibbon Hospitality; Jacksonville (FL); On-site; USD 19,000 - 25,000; Full time

Job summary

McKibbon Hospitality's Courtyard by Marriott Jacksonville Beach Oceanfront is seeking a friendly Front Desk Agent to warmly greet guests and manage check-ins with accuracy.

You will maintain knowledge of hotel services, handle guest requests and feedback, and assist in coordinating with housekeeping and other departments to ensure a seamless stay. Shift variety includes early and late hours to support hotel operations.

Qualifications

• Experience in front desk roles or similar guest-facing positions.
• Strong customer-service mindset with ability to stay calm under pressure.
• Excellent communication and problem-solving skills.

Responsibilities

• Process guest check-ins and verify registration information.
• Resolve guest issues and complaints to ensure guest satisfaction.
• Maintain knowledge of hotel features, rates, promotions, and daily operations.
• Coordinate with housekeeping and other departments to ensure room readiness and guest needs.
• Assist with wake-up calls and guest requests as needed.

Skills

Front desk experience

Customer service

Communication

Education

High school diploma

Vocational training certificate

Job description

Hotel Front Desk Agent | Courtyard by Marriott# Hotel Front Desk AgentCourtyard by MarriottCourtyard by Marriott Jacksonville Beach Oceanfront## Job DescriptionWhat Makes a McKibbon Front Desk Agent?The Front Desk Agent is often the first point of contact for guests and plays a vital role in shaping their impression of the hotel. As the friendly face of the property, the Front Desk Agent demonstrates a warm, approachable personality and a genuine desire to work with people. You are responsible for engaging with guests in a welcoming, professional, and efficient manner while ensuring their needs are met and expectations exceeded. Front Desk Agents maintain a strong commitment to service, staying calm and hospitable even in challenging situations, and consistently uphold the *McKibbon Guiding Principles.*A Day in the Life:* Anticipate guests’ needs, respond promptly and acknowledge all guests in a timely manner.* Maintain positive guest relations at all times.* Resolve guest complaints and ensure guest satisfaction.* Maintain a complete knowledge of hotel features/services, hours of operations, room rates, special packages and promotions, daily house count and expected arrivals/departures, and scheduled daily group activities.* Process all guest check-ins and verify registration information with the guest.* Handle overbooked or 'walked' guests.* Accept and record wake-up call requests.* Communicate pertinent guest information to designated departments/personnel (i.e., special requests, amenity delivery).* Resolve discrepancies on the room status report with housekeeping.* You will train with and learn Food and Beverage operations to fill in as needed.Shifts may vary by hotel:* Morning/Afternoon Shifts: 6am - 2pm or 7am - 3pm* Afternoon/Evening Shifts: 2pm - 10pm or 3pm - 11pmRequirements:* Previous experience working as a front desk agent or in a similar role.* A high school diploma or equivalent vocational training certificate.* Experience working at a hotel establishment (highly desired).