Guest Experience & Reservations Specialist

Olympia Hospitality; Harrisonburg (VA); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health coverage up to 80%

401K with discretionary yearly match

Paid group term life insurance

PTO + 7 paid holidays

Earned wage access

Employee Assistance Program (EAP)

Hotel travel discounts

Job summary

Olympia Hospitality is seeking a guest service representative to welcome guests, handle reservations, process payments, and coordinate with other departments to ensure a seamless stay. This role emphasizes excellent customer service, accuracy, and the ability to respond promptly to inquiries via phone, email, or in person.

Join a team that values well-being, offers health coverage, a 401K match, paid holidays, PTO, and employee assistance programs, with travel discounts and opportunities to

Qualifications

• Prior customer service experience preferred.
• High school diploma or equivalent work experience preferred, but not required.

Responsibilities

• Greet guests upon arrival and ensure a smooth check-in process.
• Provide information about the hotel's amenities, services, and local attractions.
• Respond promptly to guest inquiries via phone, email, or in person.
• Handle reservations, cancellations, and modifications accurately and efficiently.
• Process payments and maintain accurate records of guest transactions.
• Address guest concerns and resolve issues promptly to ensure satisfaction.
• Coordinate with other departments to fulfill guest requests and preferences.
• Maintain a clean and organized front desk area.
• Assist with luggage handling and transportation arrangements as needed.
• Uphold company policies and procedures to ensure the safety and security of guests and their belongings.
• Collaborate with the housekeeping team to ensure rooms are ready for guest occupancy.
• Provide exceptional customer service to enhance the overall guest experience.
• Keep abreast of developments in the hospitality industry and participate in training programs as required.

Skills

Customer service

Education

High school diploma or equivalent

Job description

Olympia Hospitality is seeking a guest service representative to welcome guests, handle reservations, process payments, and coordinate with other departments to ensure a seamless stay. This role emphasizes excellent customer service, accuracy, and the ability to respond promptly to inquiries via phone, email, or in person.

Join a team that values well-being, offers health coverage, a 401K match, paid holidays, PTO, and employee assistance programs, with travel discounts and opportunities to