Guest Experience Specialist - Front Desk

Kids for the Future; Hampton Bays (NY); On-site; USD 24,796 - 27,552; Full time

Job summary

Main Street Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage check-in/out with professionalism. The role emphasizes guest connections, resolving requests, and seamless service across hotel operations.

Responsibilities include checking in/out guests, handling billing and transportation coordination, maintaining PMS records, and collaborating with housekeeping and F&B to meet guest needs. Must have a high school diploma and hospitality experience preferred.

Qualifications

• High school diploma or equivalent required.
• Previous front desk or hospitality experience preferred.
• Familiarity with PMS software a plus.

Responsibilities

• Warmly welcome guests upon arrival and ensure smooth, professional check-in.
• Handle check-out, billing, and transportation coordination as needed.
• Respond promptly to guest questions and concerns to exceed expectations.

Education

High school diploma or equivalent

Tools

PMS

Job description

Main Street Hospitality is seeking a Front Desk Agent to warmly welcome guests and manage check-in/out with professionalism. The role emphasizes guest connections, resolving requests, and seamless service across hotel operations.

Responsibilities include checking in/out guests, handling billing and transportation coordination, maintaining PMS records, and collaborating with housekeeping and F&B to meet guest needs. Must have a high school diploma and hospitality experience preferred.