Guest Experience Specialist - Front Desk

Hotel Equities; Fredericksburg (VA); On-site; USD 45,461,000 - 50,971,000; Full time

Benefits offered by this job

Hourly rate $16.00

Same-day pay available

Reduced room rates throughout the port

Employee Assistance Program

Referral program

Job summary

The Publisher Hotel in Fredericksburg, VA, operated by Hotel Equities, seeks a Front Desk Clerk to warmly greet guests, register arrivals, process payments and manage reservations. You will respond to inquiries, perform check-ins/check-outs and maintain cash handling with accuracy.

Qualified candidates have a high school diploma, strong communication skills and experience with major hotel brands. A friendly, professional demeanor and knowledge of local area are essential for success.

Qualifications

• High School diploma or equivalent.
• Experience with major hospitality brands and standards (Marriott, Hilton, IHG, Wyndham or Hyatt).
• Must communicate clearly in English and be able to read/write for daily operations.
• Basic math and computer skills for cash handling and guest services.

Responsibilities

• Greet and register guests, verify reservations and process payments.
• Answer inquiries by phone and in person with a helpful attitude.
• Handle check-ins/check-outs and manage a house bank.
• Assist guests with luggage and provide local area information.

Skills

Communication skills

Customer service

Cash handling

Basic math

Education

High School diploma

Tools

POS system

Reservation software

Computer skills

Job description

The Publisher Hotel in Fredericksburg, VA, operated by Hotel Equities, seeks a Front Desk Clerk to warmly greet guests, register arrivals, process payments and manage reservations. You will respond to inquiries, perform check-ins/check-outs and maintain cash handling with accuracy.

Qualified candidates have a high school diploma, strong communication skills and experience with major hotel brands. A friendly, professional demeanor and knowledge of local area are essential for success.